Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What is the status of my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your account on our website to view your order history and current shipping status.
How do I process a return or exchange?
We offer a 30-day return policy for unwashed and unworn items with tags attached. Simply visit our online Returns Portal to generate a prepaid shipping label and start your exchange.
Are Flylow products covered by a warranty?
Yes, we stand by our craftsmanship. All Flylow Gear products are covered by a limited lifetime warranty against defects in materials and workmanship.
How should I wash my technical outerwear?
To maintain the waterproof DWR coating, we recommend washing your gear in cold water with a technical detergent like Nikwax and tumble drying on low heat to reactivate the water repellency.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Affirm.